To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address if fully entered and correct. Use the correct abbreviations, and be sure to have spaces inserted properly. Once your order ships, you will receive an email confirmation with your tracking number. After your package is shipped, we do not have control over how long USPS/UPS/FedEx takes to get it to you. Once packages are received by USPS/UPS/FedEx, we are no longer responsible for the package. If there is any damage to the packaging, the package has been altered/opened, or if the package is lost/stolen we are not responsible. Insurance is included with your purchase through (USPS) you will need to contact them and not MUZIK-SHACK-ONLINE to file a claim)Any questions or concerns, please contact USPS 800-275-8777. For UPS: 800-742-5877 If your tracking information states that your package was delivered and you have not received it, you must take that up with the United States Postal Service or UPS MUZIK-SHACK-ONLINE Does Not hold responsibility for packages that state DELIVERED. We offer USPS Priority Mail to the U.S. only. Your shipping cost is displayed at checkout.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from MUZIK-SHACK-ONLINE you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact USPS or UPS not MUZIK-SHACK-ONLINE to file a claim.

MUZIK-SHACK-ONLINE does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

ESTIMATED DELIVERY

Please note that orders to the US destinations may take 2 - 8 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order. When your order has been shipped, you will receive an email with tracking information. For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.